User Guide

How to order

Normally, your order will be shipped within 4 business days (excluding Saturdays, Sundays, and holidays).

How to order

1. Order Completed
2. You will receive an email saying "Thank you for your order."
3. Shipping preparation (※ In the case of bank transfer or convenience store payment, the item will be shipped after payment is confirmed)
4. On the day of shipment, you will receive an email saying "Your ordered item has been shipped."
5. delivery of materials

I haven't received the email!!

1. Mistyped address when ordering
2. The email may not be visible in your inbox due to restrictions imposed by your provider or your email software's filters.

Please check the above. If you have set up your mobile phone to receive emails from designated domains,
Please set your email settings to receive emails from [ soramitu.jp ].

Payment

[Credit card]

• As long as it has the logo of one of the international brands (VISA, MASTER, DINERS, JCB, AMEX), it can be used regardless of the issuing credit card company.
• If any item is out of stock, we will ask you to change the card payment amount or exchange it for an item of the same value.

[Convenience store payment]

• Payments can be made 24 hours a day, 365 days a year at convenience stores across Japan (Seven-Eleven, Lawson, Family Mart, Circle K, Sunkus, Ministop, Seico Mart).
• After completing your order, please use the number provided in the 【Convenience store payment acceptance number information】 email to pay for the product purchase amount by the payment deadline.
• If you do not make payment by the due date, your payment acceptance number will become invalid and your order will be cancelled.
• After confirming your payment, we will arrange for the product to be shipped.
• If you do not receive the "Payment Reception Number" email due to an incorrect email address or domain, we will not be able to send you another email. Please note that in this case, you will need to place a new order.

・A handling fee will be charged according to the order amount. (※Handling fee: calculated based on the order amount including shipping fee)

[Bank transfer]

• After checking the availability of the items you ordered, we will inform you of the final amount and account number by email.
• Please note that bank transfer fees will be borne by the customer.
• We will ship the product after confirming your payment.
• If we are unable to confirm your payment within 7 days after receiving the "Purchase Price Confirmation Email", and if you do not contact us, we will have to cancel your order.

About Shipping

Normally, your order will be shipped within 4 business days (excluding Saturdays, Sundays, and holidays).
If the total price of your order is 3,500 yen or more (tax included), shipping will be free.

About consumption tax

Tax rate: 8% (excluding some products)
Consumption tax calculation unit: Taxed on the total purchase amount
Consumption tax for amounts less than 1 yen Rounding down: Rounded down Taxable items: Product, shipping fee, payment fee

Returns Policy

[In case of good products]

Due to the nature of the product, we do not accept returns or refunds for reasons of customer convenience, but please contact us if you have any requests.

[If the product is not of good quality]

We take every precaution to ensure the quality of our products, but if damage or soiling occurs during delivery,
If you receive a product different from the one you ordered, we will cover the shipping costs and exchange the product.
If you have any other concerns, please feel free to contact us.